Comments on: HR Tips For Working With Clients From Hell…

By: Carol

Carol — Thu, 08 Jul 2010 03:47:04 +0000

Good day Alan,

Thank you so much for sharing this information. I would very much like to review the Zappos Culture Book. However, the link di not work for me. Would be so kind as to check the link?
Thanks,
CJ

By: Ed Grusnis

Ed Grusnis — Fri, 12 Mar 2010 19:55:50 +0000

Alan,

Another insightful, impactful and fun to read article.

I really appreciate teh refreshing approach you take with teh topic of HR leadership. As a PepsiCo colleague, your points are even more salient to my experience.

Keep it coming!

By: Quitting Your Job in HR — 8 Unmistakable Warning Signs That It’s Time To Move On | Success in HR

Wed, 03 Feb 2010 17:58:41 +0000

[...] be that you’re doing more grunt work than you’d like. It could be that you’re working with a client from hell. And, you’ve tried to take responsibility for making things better. However, if repeated efforts [...]

By: Manish

Manish — Wed, 23 Dec 2009 13:52:11 +0000

Alan;; thanks for sharing this perspective..very apt and meaningful write up..Njoyed it…

By: Charles van Heerden

Charles van Heerden — Thu, 05 Nov 2009 03:48:00 +0000

Alan, thanks for sharing. Enjoyed the overview on culture and like the culture book idea @ Zappo’s, as well as HR ensuring culture fit.

If you can work for a great company, a great boss and in a great role then you have reached the pinnacle. Having two out of three is probably where most people are.

There are some clients I prefer not to work with, as I am a strong believer in positive change, whereas some clients embark on such destructive change, that it significantly impact on people’s future reactions to change.

Having a bad boss/client is always challenging and requires a major alignment of values, knowing you may just need to use your exit strategy.

By: Sharon Sturrup

Sharon Sturrup — Wed, 04 Nov 2009 05:19:46 +0000

Thank you, once again for the terrific article.
I watched the video of Tony Hsieh and I respect the culture that he created at Zappo’s. I am a Zappo’s customer for 3 years but was unaware that the employees’ are engaged to the degree that was mentioned in the video. As a customer, I would rate the service,from the call center,as excellent .The delivery of outstanding service is obviously due in part to a culture where everyone is committed to leading by example.

Thank you, for sharing!

By: Paul Melihercik

Paul Melihercik — Tue, 03 Nov 2009 15:08:16 +0000

This was in fact inspiring and that is the “a ha” for me. Motivation for me is internal. I don’t believe one can be motivated to sustained change from external sources.
I continue to admire these stories from start-ups but truly wonder if you can complete an “extreme make over” of an existing company.

By: admin

admin — Sat, 18 Apr 2009 22:55:17 +0000

Joyce, great hearing from you. Hope all is well in Fla. Couldn’t agree with you more. best, Alan.

By: Joyce Ingram

Joyce Ingram — Wed, 15 Apr 2009 22:30:39 +0000

Excellent article. I remember the great clients and the bad (challenging) clients; although I can honestly say that I have had very, very few bad clients throughout my career. It is best not to try to change them, but better to try to understand their expectations, put your best foot forward, deliver results to the best of your abilities, all while seeking the right opportunity to move on.